Data Protection Policy
Your privacy matters to us at CobaltMeadowRift
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific preferences for your floral requirements. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget considerations. This helps us deliver a service tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
CobaltMeadowRift respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This includes protected storage of data, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the data to deliver services can access customer information.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We continually improve our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable laws, you may be entitled to access, update, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the policy's end. We will respond within a reasonable period as mandated by relevant law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Common retention durations:
- Customer contact and order details: approximately three years following the last service interaction
- Payment transaction records: about seven years to satisfy tax and accounting requirements
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
This site uses cookies and similar technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to remember your preferences and evaluate site performance.
You can manage cookie settings in your browser. However, turning off certain cookies may affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only CobaltMeadowRift and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
CobaltMeadowRift Privacy Team
12 Petal Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.